Business Communication Life Lessons
Here’s How to Manage Expectations

I invited the carpenter, Frank, to my house. About six years earlier, he made a couch for me, which I loved. I donated the couch to someone else because I wanted a new design. I offered him tea, caught up a bit and then discussed the new project. Frank carried his tape measure, took measurements

Business Life Lessons
How to Survive as a Consultant

 The Crisis A few weeks ago, I had a call with a distraught friend. She seemed agitated and was talking very fast on the phone. I asked her to take a deep breath. She did and continued with her tale of desperation. My friend, Hannah, had received a call from a client, which was a

Business Communication Life Lessons
You Aren’t Always the Smartest One in the Room

“Why are you being emotional? This is a fact! That [omitted] African country is poor and in constant conflict because most of its population is illiterate!” This is the edited, more palatable statement a classmate blurted belligerently during a class. I won’t name the African nation he mortifyingly castigated. Still, his statement came from a

Business Communication Life
Know Your Values

During my leadership training called Crucible Lite last year, an evaluation process was conducted by people in my network. There was a lot of great feedback to help me fix my weaker areas and areas I actually shined in but didn’t realise. Today I was reminded of a discussion I had with my coaches, Rosie

Business Communication
The Case for Communication

Every business and non-profit seeks to do two key things; create impact in the communities it serves and raise enough revenue to sustain its operations. Although these two things are clear to most, the one thing people forget to consider is to do these two things; aside from having solid operational systems such as vital

Business Communication
Business Communication on a Budget

For most organisations, communication is mostly an afterthought. Once you have set up shop and need to market your products or services, however, the reality is communication should be part of the DNA of your operations. Your pitch deck, website, social media sites and branding are the first entry point for engagement with your organisation,



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